Widerrufsrecht
Exchanges are possible within the first 10 days of receiving your package. Please note that the return postage fee is not included. To initiate the return process, please email frankandlolaco@gmail.com with your order number and inquiry. Store credit can also be applicable to those wanting to return an item.
Any custom pieces that are made are not eligible for return.
If you have received a faulty item please contact frankandlolaco@gmail.com with your order number and we will work to resolve the issue as quickly as possible.
Cancellation of an order is possible before the shipment goes out. Please email @frankandlolaco@gmail.com with your order number.
frank & lola is not reponsible for any customs or duty fees that may applicable for you to receive your order and these are required to be paid by the customer.